Terms and Conditions

Terms and Conditions of Use of the (Sada) Platform

Introduction

These Terms of Use (together with the documents referred to in this document) include the necessary instructions on how to use and benefit from the website (hereinafter referred to as "our website"), whether as a browser or as a user. The instructions for using our website include the procedures for entering, browsing or registering to use our website.

Please read the following terms, conditions and declarations carefully before using the Sada website, as by using our website you confirm your acceptance of these terms, conditions and declarations and your agreement to them and your compliance with the provisions contained therein.

These terms, conditions and declarations, in addition to the additional terms applicable to your use of our website, are subject to continuous updates and changes as needed, and any amendment or update to any of these terms and conditions becomes effective immediately upon approval by the service provider, which requires you to continuously review these terms and conditions and the principles of the limits of the responsibility of the service provider and those in charge of our website to know any updates made to them, as your continued use of our website means that you have read and fully accepted any amendment made to the terms of use. Note that these terms and conditions include intellectual property rights, and the service provider is not required to announce any updates or amendments to these terms.

Access to our site

Our site is designed for use within the Kingdom of Saudi Arabia and we do not guarantee the availability of our site content in other locations. We have the right to limit the provision of our site and regulate its services to any person at any time, and the user bears full responsibility for entering our site from outside the Kingdom.

Do not rely on information

Despite the efforts made to update our site information, we do not pledge or guarantee, explicitly or implicitly, the accuracy, modernity and completeness of our site content as technology develops and accelerates in a way that we may not be able to keep up with at times, and we are not obligated to update it, and you must obtain professional or specialized advice before taking any decision or reversing a decision based on the content of our site, and although we strive for the quality and perfection of our site, we do not pledge that the content will meet your needs or expectations, and we do not guarantee the accuracy, completeness or quality of our site or its content or the continued availability of some parts of it in circumstances beyond our control.

Intellectual Property Rights

The service provider owns all intellectual property rights to our website, and all materials published therein are subject to the laws of copyright protection, the trademark system, the patent system of the Gulf Cooperation Council countries, international treaties and all other relevant systems, where all these rights are reserved.
"Sada" is a registered trademark in the Kingdom of Saudi Arabia in accordance with the applicable regulations.
It is noted that all intellectual property rights, including but not limited to trademarks, industrial models, patents and copyrights, and any content displayed on our website are owned by their owners.
The user may not use any of the above-mentioned intellectual property rights, or any of their various forms, for promotional purposes, or involve a claim or give the impression, intentionally or unintentionally, in terms of appearance, of a relationship with the owner of the trademark in question, and our website does not include anything that is interpreted as granting - whether expressly, implicitly or otherwise - any license or right to use any of the trademarks displayed on our website without the written permission of the owner of the trademark in question.
You are entitled to print one copy and download portions/quotations from the site content for your personal use as interpreted by the Saudi Intellectual Property Regulations. You are also not entitled to modify the paper or digital copies of any materials you have printed or downloaded in any way, and you may not use any illustrations, photographs, series of video or audio clips or any other graphics.
If you print, copy or download any part of the site in violation of the terms and conditions of our site, your right to use the site will be suspended immediately, and you will be required to return or destroy the materials you have copied.
User Declarations

Maintaining the confidentiality of the information that will be provided to you after you create a user account and not disclosing it to a third party, as part of our procedures for the security and privacy of access, including but not limited to: username, password and any other information.
The user acknowledges his/her knowledge, consideration and compliance with all terms and conditions consistent with the laws and regulations of the Kingdom of Saudi Arabia and the Ministry’s regulations.
The user acknowledges his/her full responsibility for the information and inputs made by him/her when using our site.
The User acknowledges his responsibility to be familiar with and aware of these terms and conditions and declarations in addition to other applicable terms and conditions, and to comply with them. The User acknowledges his full responsibility for all information he provides, or that is uploaded to our site, including without limitation digital inputs or uploaded documents, which the User must verify the accuracy and update, and hereby the User acknowledges that all information provided by him is accurate and up-to-date information. He agrees to maintain this information in terms of its accuracy and update. In the event of a breach of these terms and conditions or the issuance of fraudulent or forged documents, the User is subject to the necessary penalties and legal procedures in accordance with the provisions of the clause (Suspension and Termination) below and other applicable regulations.

The User is responsible for ensuring that all users of the Site via their Internet connection comply with the Terms of Use and other applicable terms.
The User acknowledges that they are fully responsible for their own account on the Site and acknowledges and warrants that they are the sole user of the account and that all account activities are legally binding on the User as the account holder.
The User acknowledges that the Service Provider has the right to use the data registered by them to conduct surveys and take opinions and to benefit from them to develop the Site and continuously improve it to provide a more user-friendly experience.
In the event that the account is used by several persons or on behalf of an establishment, the person in whose name the account is registered shall be responsible for all activities and must immediately notify the Service Provider at the contact addresses shown in these Terms and Conditions of any illegal or unauthorized use of the account, or if they suspect that another person knows the User's username or password.
The user acknowledges that the service provider has the right to verify the information provided by the user on the website, and that the service provider has the right to reject any incomplete or inaccurate requests or those containing fraudulent or forged information. The service provider also has the right to delay the completion of the required process to further assess the integrity of the documents or in the event of technical difficulties, in addition to the service provider's right to accept/reject/cancel any operations.

The user acknowledges that in the event of any errors when using any of the services provided through our website, the service provider and the ministry are not responsible for any financial or legal losses resulting, and that it is the user's responsibility to submit a report of errors by opening an electronic support ticket through the communication center included in the (Methods of Communication) clause of these terms and conditions, and the service provider or his representative will take the appropriate action and notify the user thereof.

The user acknowledges that he has authorized the service provider or his representative to verify any information provided with the aim of approving or rejecting the user's request, or other procedures in which the data used by any government or private entities is used.
Prohibited Uses

You may use our website only for lawful purposes. You may not use the Site in any prohibited manner, including, but not limited to:

Any manner that violates any applicable local, national and/or international laws and regulations.
Any manner that is illegal or fraudulent, or that has any illegal or fraudulent purpose or effect for the purpose of harming or attempting to harm any third party.
Unauthorized access to, interference with, damage or disrupt any part of the Site, the equipment or network on which the Site is stored, or software used in providing the Site and any equipment, network or software owned or used by any third party.
Use the Site in any manner intended to damage, disable, overburden or impair any server or network(s) connected to our server or interfere with any other party's use of the Site. You may not attempt to gain unauthorized access to the Site, or any other accounts, computer systems or networks connected to our Service through hacking, password cracking or any other means, nor may you obtain or attempt to obtain any materials or information stored on the Site, or on the Service’s computers or associated computers through any means not intentionally made available through the Site.

Knowingly send, receive, upload, download, use or re-use any material that does not comply with our Content Standards as set out below:

Transmit, or procure the sending of, any unsolicited or unauthorized advertising, promotional material or any other form of similar solicitation (spam).

Knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, keystroke loggers, spyware, adware or any other harmful programs or viruses or similar computer code designed to adversely affect the operation of any computer software, applications or hardware.
Not to remove, or otherwise download in bulk, any content from our Site, including without limitation, any user list or directory uploaded to the system, user postings or user information. You also agree not to misrepresent or attempt to misrepresent your identity while using the Site.

Reproduce, duplicate, copy or resell any part of our Site in contravention of the provisions of these Terms of Use.

Limitation of Liability

The Service Provider, its directors, employees, agents and affiliates shall not be liable for any legal consequences in the face of any losses or damages (whether direct or indirect) whatsoever, arising from the use of the Site, including without limitation:

Compliance with any contract and/or agreement concluded by the User.
Any payments to a wrong or incorrect account due to the User's input of incorrect information on the Site.
Any fraud, deception or distortion of facts as a result of any act, omission or negligence by the User.
Any errors or misuse of the Site or the inability of any person to use the Site and understand its content.
Any losses resulting from a delay in the Internet connection or suspension of the Site or errors resulting from the failure of any means of wired or wireless communications or any data transmission system, including server malfunction or maintenance or failure to access the User's page or pages linked to it, with the Service Provider being responsible for exercising diligence to provide technical support and repair the defect.
Any losses resulting from the actions of any governmental authority or others, or any act of force majeure or force majeure beyond the control of the Service Provider.
The site may contain links and advertisers links to other applications and sites, and such links should not be interpreted as being approved by the service provider, and therefore we bear no responsibility for the materials, services or offers of goods that appear on such applications and sites, nor do we guarantee that any of the applications and sites are free of viruses, malware or other destructive programs, and the user acknowledges and agrees that the service provider and the ministry are not responsible for the content or quality of any of these applications and sites.

In the event that the user violates these terms and conditions, we have the right to suspend, cancel or block the user from accessing the site and/or account.

The service provider does not bear any responsibility for any loss or damage resulting from a virus, or unauthorized entry into the site, or other technically harmful materials that may infect mobile devices, computer programs, data or other materials belonging to the user as a result of his use of the site or as a result of the user downloading any content from the site, or from any other sites linked to our site.
Our site is not responsible for any legal problems related to the user's money, and the amounts paid by the user must be from his own money, and he is not entitled to claim a return of the amount upon executing the payment process, except as stipulated in Article (thirteen) of these terms and conditions.

Our site is not absolutely responsible for problems that may result from internet outages or other payments, and the user is requested to consult his bank in this case.

Suspension and termination

The service provider will determine, at its discretion, whether there is a breach of the terms of use through the user's use of the site. If it is found that a breach of these terms and conditions has actually occurred, the service provider may take the measures it deems appropriate.

Failure to comply with these terms and conditions and declarations, or in the event of fraudulent or forgery acts by the user may lead to taking all or any of the following measures - including, but not limited to:

Immediate suspension, temporarily or permanently, of the user's right to use the site.
Immediate removal, temporarily or permanently, of any publications or materials uploaded by the user to the site.
Sending a warning to the user.
Taking legal action against the user to request compensation for all costs (including, but not limited to, any damages or administrative and legal costs) resulting from breach of these terms.

Taking further legal action against the user and disclosing information to the responsible judicial authorities when necessary.
We disclaim any responsibility for the procedures followed as a result of breaching the terms of use, and these procedures are not limited to what is mentioned in the terms, but we have the right to take any other action or procedures we deem appropriate without violating Saudi laws and regulations.

Payment and Financial Transactions Policy

All prices of services displayed on our site are exclusive of value-added tax.
The financial transactions approved on the site are through the following official payment methods and means:
Payment:
The user is obligated to inform us immediately of any financial transactions carried out outside the site, as the site does not recognize any financial transactions carried out outside our site.
The amounts paid are non-refundable after completing the payment process.
In cases of permitted refunds, the amount is refunded to the user's account wallet and is not refunded in cash.
Fees:
We reserve the right to impose any fees on any service offered on our site.
We reserve the right to charge a monthly or annual subscription fee to any registered user on the site.

We reserve the right to amend the value of the fees, so you must verify the value of the fees before making any payment.

Applicable Law

These terms and conditions and declarations, their subject matter and formation, are subject to the provisions of the laws and regulations in force in the Kingdom of Saudi Arabia. If any provision of these terms and conditions is deemed void, invalid or unenforceable under the applicable laws and regulations in the Kingdom of Saudi Arabia, this will not affect the validity and binding nature of the remaining provisions and terms on users of the site, and the courts of the Kingdom of Saudi Arabia - Riyadh City have exclusive jurisdiction in this regard. The Arabic language is the primary language for using the site and benefiting from all materials published on it, and the translation of any of these materials aims to provide an added service, and accordingly, the available translation will not be relied upon to interpret any dispute regarding the content of the site, but rather the Arabic language will be relied upon.

 

Communication Methods

The user can contact customer service on any matter related to the system, site or services, including but not limited to general inquiries, suggestions, claims or disputes, by contacting the customer service center at +966590582133 or via the communication form on the platform, and the notice is not considered received by customer service unless the user receives a notification, whether electronic or written, confirming receipt of the notice.

All notices and frames will be sent to the address registered in the user's account, and notification in this manner is considered official notification, whether electronic, postal or manual, and is effective from the date of sending.

The user is obligated to provide the service provider with any change or modification to his address or information.